1. Return Window

Because we deal in perishable goods (groceries), our return policies vary by product type:

• Fresh Produce (Vegetables, Fruits, Dairy): Must be reported within 24 hours of delivery.
• Packaged Goods (Snacks, Staples, Household): Can be returned within 7 days of delivery, provided the packaging is unopened and intact.

2. How to Initiate a Return?

To initiate a return, please follow these simple steps:

• Take a clear photo of the damaged or incorrect product.
• Contact our customer support via WhatsApp or Email.
• Share your Order ID and the photo with us.
• Our team will review and approve the return within a few hours.

3. Refund Timeline

Once your return is approved, your refund will be processed within the following timeframes:

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or partially consumed packaged goods.
• Cut fruits or vegetables.
• Personal care items (soaps, sanitizers, etc.) if the seal is broken.

5. Cancellations

You can cancel your order anytime before it is dispatched. Once the order is out for delivery, it cannot be cancelled. If you refuse to accept the delivery, a delivery fee may be deducted from your refund.